Refund policy

At Katie Taylors & Co, customer satisfaction is at the heart of what we do. If you are
not fully satisfied with your purchase, we’re here to help. Please review our refund
policy below for details.

Eligibility: Refunds are available for unused and unopened products
within 14 days of the purchase date. To qualify, items must be:
- In their original packaging.
- Accompanied by proof of purchase (receipt or order confirmation).

Non-Refundable Items: For hygiene reasons, we are unable to offer refunds on
products that have been opened or used.

Requesting a refund: To initiate a refund, please email contact@katietaylors.co.uk
your order details and reason for the request. We may ask you to provide photos of
the product(s) or return the item to us.

If a return is approved, you will receive instructions on how and
where to send the item(s). Please note that shipping costs for returns are the
responsibility of the customer unless the return is due to a mistake on our part (e.g.
incorrect or damaged item).

Refund Processing: Once we receive and inspect the returned item(s), we will notify
you of the status of your refund. If approved, the refund will be processed to your
original method of payment within 5-7 business days but may take up to 30 days to
show on your credit card/PayPal account.

For any questions or concerns about our refund policy, don’t hesitate to
get in contact us at: contact@katietaylors.co.uk.